Frequently Asked Questions
Everything you need to know about your Cole Haan experience, from shipping to our signature craftsmanship.
What is the standard shipping timeframe for orders?
Standard ground shipping typically takes 3 to 7 business days. We also offer expedited shipping options, including two-day and overnight delivery, for those who need their footwear and accessories sooner.
What is your return and exchange policy?
We accept returns of unworn, unwashed, and undamaged merchandise within 30 days of the original purchase date. Items must be returned in their original packaging with all tags attached.
How should I care for my Cole Haan leather shoes?
To maintain the quality of your leather products, we recommend regular cleaning with a soft, damp cloth and applying a high-quality leather conditioner. Avoid direct heat and store them in a cool, dry place.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support digital payment options such as PayPal, Apple Pay, and interest-free installments via Affirm.
Do you offer international shipping?
Yes, we ship to over 100 countries worldwide. International shipping rates and delivery times vary by destination and will be calculated at checkout based on your location.
How do I determine my correct size?
Most Cole Haan styles run true to size. We provide a detailed size guide on each product page, including measurements for US, UK, and EU sizing, to help you find your perfect fit.